Contact Us

If you have any questions or concerns about your order, please email us at support@verafideshop.com or call toll-free 855-886-5571.

Cancellation Policy

We allow customers to make changes to or cancel an order up to 1 hour after their purchase. We work diligently to exceed your expectations, therefore our graphic artists begin design creation within hours of receiving the order. After 1 hour, your order may not be modified or cancelled. However, if there is a case where no graphic artists has started yet, for example an order placed on the weekend or the middle of the night, we'll gladly cancel your order.

Refund Policy

We want you to be thrilled with your purchase. If you're not completely satisfied with the quality, we’ll gladly offer you a replacement or refund of the merchandise price within 30 days of receipt of product. But to be clear, any customized/personalized or used product is non-returnable. However, if there is a defect with your product we are happy to replace your item free of charge.

Warranty

We appreciate the opportunity to serve you and stand behind the quality of our products with our US based team!  We offer a quality guarantee and 1 year warranty. The fabric and construction of all products is guaranteed to be free from defects for a period of one (1) year from the date of purchase. We are not responsible for damage, abuse or improper care, or for fabric worn or stained by perspiration, liquid or oils.